These videos were created for a new CGAP training course to help explain different aspects of understanding systemic change programmes and helping to manage them.

Facilitation is the rather clumsy word we use for the range of intervention tools available to a systemic change programme. The main resource of a facilitator is their understanding of how the system works. They can then supplement this will dialogue, training, technical assistance, cost-sharing, or credit guarantees, among a wide range of other options. It could be contrasted to ‘delivering’ in that a facilitator helps a change to happen while a deliver gets directly involved in doing it. The main factor to consider is how what you do as a facilitator affects the capacities and incentives of other actors to deliver change in the short and long run.

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